Full Factory Restore the My Cloud if the issue persists.Answer ID 25150: My Cloud: Network is Down or has become Intermittent Alert MessageĪ Filesystem Check Failed Alert can be caused by an abrupt loss of power, failing or damaged file system, failing or failed hard drive.Replace the network old and long network cables with a new and shorter cable.Remove and reinsert the Ethernet cable from the My Cloud and the network switch or router to ensure all connections are stable and not loose.The top LED indicates when a connection is made. Verify Ethernet port(s) on the rear of the My Cloud are illuminated and the top LED is flashing.Network Link Alerts can be caused by an abrupt loss of power, reboot of the My Cloud or network equipment, loose or faulty network cable. Answer ID 8216: Power Adapters for Western Digital Products.Please reference the articles below for related information.The power supply should be be replaced as needed.Answer ID 18771: My Cloud: RAID Volume Not Seen (No Raid Roaming) When Moving Hard Drives From one to AnotherĪ Power Supply Alert can be caused by an abrupt loss of power, power surge or as a result of a My Cloud reboot under certain conditions. Answer ID 7721: My Cloud: Moving Hard Drives From an Enclosure to Another Enclosure (RAID Roaming).Answer ID 17521: How to perform a Manual RAID Rebuild on a Western Digital My Cloud Network Attached Storage Device.Answer ID 25745: RAID Volume Damaged on a My Cloud.Answer ID 7750: My Cloud: Dashboard Zero Capacity, No Data Volume Mounted and Shares Not Accessible or Missing.Answer ID 14233: My Cloud OS 3: Data Volume Failed to Mount - Error Code 0004.Clear alerts from the dashboard as needed.If so, move data from the volume to another external location to free space or deleted unwanted content. Verify that the volume is not at or above 95% full.Answer ID 10431: How to perform a quick or a full test on a My Cloud device.Answer ID 15992: 2 and 4 Bay Internal Drive Replacement for WD My Cloud.Replace the failed drive with a compatible drive supported by the My Cloud.Ensure to backup all the data from the My Cloud.Answer ID 17214: Network UPS Configuration on a My Cloud.Contact the manufacturer of the UPS devices as needed.Disconnect the My Cloud from the external UPS device and connect the My Cloud to a normal power supply.Answer ID 11749: My Cloud: Error Code 1121 Unsupported File System.Answer ID 19225: My Cloud: External USB Drive Supported File Systems.Answer ID 18918: External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud.Remove all external USB Drives from the My Cloud.Answer ID 10336: Get a Warranty Replacement, Power Supply, or USB Cable for your WD Product.Answer ID 13767: My Cloud: Clearing Alerts.Answer ID 24618: My Cloud: Fan Not Working or Failure Alert Message.Answer ID 24582: My Cloud: Fan Not Turning On or 0 Dashboard RPM Speed.Answer ID 24562: My Cloud: Possible Dashboard Fan Speed and Drive Temperatures.Please reference the articles below for related information.Do not place the My Cloud next to any heat generating device that would contribute to an overheating condition.Ensure the My Cloud is standing in an upright position and receives enough air circulation around the device to ensure proper ventilation.Ensure the My Cloud is operating in a well ventilated area, with nothing blocking or covering the slots and openings on the top and bottom of the device.To clear Alerts, please refer to Answer ID 13767: My Cloud: Clearing Alerts.Log into the Dashboard of the My Cloud to check and verify the Alerts.įor assistance accessing the Dashboard, please refer to Answer ID 10420: How to Access the Dashboard on a My Cloud Device.To quickly and accurately resolve the Blinking Red or Solid Red LED alert, please follow the sections and steps listed below. My Cloud Red LED Alert Status Table Alert Statusįor a complete list of LED Status on a My Cloud, please refer to Answer ID 17203: LED Status, Alert Codes, Descriptions, and Email Notifications for WD My Cloud. Refer to the table below for a list of My Cloud Red LED Alert causes. The LED will remain Red until the source of the issue is corrected. The front Power or Hard Drive LED on a My Cloud is solid or blinking Red.Ī Solid Blinking Red Power or Hard Drive LED on a My Cloud can be caused by many factors. This article explains Solid and Blinking Red LED on a My Cloud.
0 Comments
Leave a Reply. |